FAQ

Shipping

When do orders ship?
We strive to ship orders within 1–2 business days.

How long does shipping take?
Orders typically arrive within 5–7 business days.

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Returns

What’s your return policy?
We accept returns or exchanges on unworn, unused hats within 14 days of delivery. Items must be in original condition with tags attached.

Customers are responsible for return shipping unless the item arrived damaged or incorrect. Once received and inspected, refunds will be issued to the original form of payment.

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Fit

What type of fit is this hat?
Our hats feature a structured, mid-profile fit with a flexible, adjustable snapback closure.

They’re designed to comfortably fit most head sizes, including larger heads, while maintaining a clean, modern silhouette—not shallow or tight.

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Product

What materials are used?
Our hats are made with a premium, durable nylon + spandex blend designed for everyday wear, featuring a structured crown, breathable mesh backing, premium snapback closure, and a high-quality front panel logo. All materials are responsibly produced in factories that meet industry-standard manufacturing and labor certifications (such as ISO, BSCI, or equivalent standards).

How do I clean my Heritage Hat?
These hats are made to be worn hard and cleaned. Spot clean with warm water and a clean towel. Apply a small amount of mild detergent using a soft cloth. Rinse and let air dry. Do not machine wash or dry. Regular light cleaning helps extend the life of your hat.